The security of the help desk, and its management, is of course extremely important. To help ensure this, and provide due diligence, many organizations have turned to the information security standard, ISO 17799 (also known as BS7799).

This standard covers all aspects of information security, but is certainly applicable to the help desk environment. The depth of application, however, will depend largely upon the specific nature of the help desk.

Detailed coverage of the standard is beyond the scope of this web site. To assist those seeking to explore this route we have therefore identified the following source of IS 17799 / BS7799 information and material:

• ISO 17799 Made Easy

A general information site for ISO 17799
• CIS
  Center for Internet Security
• BS7799 / BS 7799
  The BS7799 / BS 7799 Security Zone
• ISO 7799 World
  The ISO 17799 Consultants Directory